Delivery
The delivery terms are an integral part of General Terms and Conditions for the use of the Tienda Gourmet website
Order products
You can order products from Tienda Gourmet online through our website www. tiendagourmet .bg or by phone at 070070027
The minimum order value for the town of. For Sofia and the country is 45.00 BGN.
Order online:
– as a guest – by filling in feedback and delivery details;
– by registering on the site;
Registration enables you to have your own personal profile (account) on our website, which you can access at any time using the name and password you have set. The information in it is not visible to other users and visitors of the site. Through it you can:
– save time entering your contact and delivery details, as once entered they are saved in your personal profile;
– track your order history;
– correct and update the contact and delivery details you provide to us at any time;
– to receive loyalty promotions to the email address you provided when you registered;
Once you have completed your order, you will receive an automatic confirmation of a successful order to the email address you have provided. The amount mentioned in it would not yet be the final value, but an indicative one, based on the average weight of the cuts indicated on the website.
When the order is processed, the amount is recalculated according to the exact weight of the products you will receive. Our operator will contact you to advise the exact total final amount and specify a convenient delivery day.
If we are unable to contact you at the contact telephone number you have provided when placing your order, your order will be transferred to the next working day.
Order by phone:
Every new customer should familiarise themselves with our Terms and Conditions и Privacy Policy . – You can place an order by calling 070070027 , where our operator will take your order.
– When you call, you must provide your exact contact details and delivery address, and state precisely and clearly the names and quantities of the desired products, according to the nomenclature on the site. We will not be liable for a mixed up order if you have not used the correct item names when placing the order.
– The listed weights of most items on the site are approximate, they are based on the average weight of the product cuts in stock. The exact value of your order becomes clear after the order is processed, when it is recalculated according to the exact weight of the products you will receive. Our operator will contact you to advise the exact total final amount and to specify a convenient delivery day.
– If a telephone request is made outside of our opening hours – it is recorded on an answering machine and processed the next working day. In this case, make sure that you dictate your contact details and your order (product names and desired quantity) accurately and clearly.
If we are unable to contact you by the phone number you provided when placing your order, your order will be rescheduled for the next business day.
Product availability:
We strive to keep the content on our site up to date. However, it is possible that a product may be in limited availability or out of stock between the time your order is placed and processed. In the event that any of the ordered products are out of stock, our operator will contact you to let you know the earliest possible delivery date for that product or to direct you to a similar item for which we have stock in our warehouses.
DELIVERY to Sofia-city:
– We carry out the deliveries with our own specialized transport approved for transporting food products;
– Deliveries in Sofia-city are made from Monday to Friday during the working day or a little later, depending on the traffic in the respective area of the city. The time from placing your order through our website to delivery to your chosen address is one to three days. Deliveries are made according to the daily route of our vehicles, which does not allow for fixed or preferred delivery times.
– Deliveries are delivered to your exact address, without the possibility of “on demand” at a courier’s office, due to the specific storage of our products
